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Chat windows behavior when ends
Topic Started: Sep 23 2017, 11:39 AM (60 Views)
* jesuslewis

Hello Guys,

When the chat ends (by user or operator), as far as the website user is concerned, it would be nice the "chatted" text stays on the windows so, the user can follow the given instructions or print if needed (the send box can be disabled or greyed out). Currently, it shows the message "Chat has ended" and everything goes away. A Video Animation can explain your product or service in a matter of seconds. We have disabled the option for users to email the transcript as it may contain confidential financial information which we don't want sitting in their email inboxes ready to be hacked.

Thanks
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