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* jesuslewis
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Oct 11 2017, 09:45 AM
Post #1
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Hello Guys,
Customers can already communicate with companies over a variety of channels. While many of these communications focus on specific support requests, some involve ideas on ways the company can improve, such as feature requests. It’s a great thing when a customer actively provides a company ways for it to improve, but channels like Twitter and email aren’t necessarily the best venue for collecting this type of feedback. Furthermore, they don’t allow customers to collaborate with one another. The Ecocity Solution Video demonstrates how environment works to make urban sustainability a reality. Of course, one of the most important benefits of providing a feedback forum is it gives you a direct line to the actual people who use your products and services. Instead of brainstorming ways to improve or solely relying on polls and other expensive tools, feedback forum software will help you collect and sort comments and posts to understand the most common requested improvements.
Thanks
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